Customer Service

Shipping & Delivery
Free delivery within European Union and Russian Federation for orders over €180 and more.
After receiving cleared payment it will take 1 - 2 business days to dispatch the order.
The order is handled by Italian Post service with tracking number and the standard delivery time for
- European Union is approximately 5 - 7 business days;
- Russian Federation 12 - 15 business days.
Express delivery time: 3 - 5 working days within Europe and 7 - 10 working days Internationally.
Please note that shipping to some countries may take longer depending on the custom processes or delivery system.
For international delivery, please contact us for costs and delivery time.
International buyers: import duties, taxes, and charges are the buyer's responsibility and are not included in the item price or shipping charges.
Please check with your country's customs office to determine additional costs prior to buying.
Returns & Replacements
All items that you wish to return must be shipped back to us within 14 days from the date you received your parcel.
Returned items can be accepted in their original state only - new product in box with original tags.
Please note, that we cannot accept returns if described terms are not observed.
To make the return of the product please send the corresponding message to the e-mail: info[at]cinarae.com
Customer covers expenses related to the return of the product.
In cases of warranty, we refund an amount of the customer’s return shipping costs via Standard Postal Service.
Payment
Method of payments
Credit or Debit Card Payment via Paypal
Payment by credit or debit card via Paypal payment system with no registration opportunity. During checkout you will be redirected to secured Paypal website.
Paypal system provide the highest securty level of transactions and information. All payment details are effectively protected.
Bank transfer
After checkout process you will receive email confirmation with the invoice. Your order will be prepaired and send after collecting the payment on the account of Prime Factory Ltd.
If during 5 working days the payment were not received on Prime Factory bank account, the order will be cancelled.